Cancellation charges
The applicable charge is based on the total confirmed booking amount. Any special, promotional or non-refundable rate displayed during booking may have separate conditions; where stated, those rate conditions will apply.
How to cancel or change a stay
Contact our reservations team at +91 95856 62333 or email booking@woodenresort.com. Include the guest name, booking reference, check-in date and the mobile number used for the reservation. A request is complete only after our team confirms it.
Refund process
When a refund is due, we will begin processing it after confirming the cancellation and receiving any information reasonably required to return the funds. Eligible refunds are normally processed within 5–10 business days. Your bank or payment provider may require additional time to credit the amount.
Payment-gateway, bank or transaction charges already incurred may be deducted where permitted. Refunds are made through the original payment method where possible and in the original transaction currency.
No-show and early departure
A guest who does not arrive on the confirmed check-in date without an acknowledged cancellation is treated as a no-show and receives no refund. Unused nights resulting from late arrival or early departure are also non-refundable unless the resort confirms otherwise in writing.
Exceptional circumstances
Requests arising from emergencies or events outside a guest’s control may be reviewed individually, but an exception is not guaranteed. If the resort must cancel a confirmed reservation, the guest may choose an available alternative or receive a refund of the amount paid directly to the resort for the affected booking.
Contact us
Wooden ECR Sea Resort
No. 70, 6B3, ECR Main Road, Mandavai Post, Alapakkam, Marakkanam, Tamil Nadu 604303
Phone: +91 95856 62333
Email: booking@woodenresort.com