Information we collect
We may collect information you provide directly, including your name, email address, mobile number, preferred reply method, stay dates, guest count, room or dining preferences and the contents of your message.
When you use the website, standard technical information may also be recorded, such as browser type, device information, approximate location derived from an IP address, visited pages and referral source.
How we use your information
- Respond to enquiries and availability requests.
- Arrange, confirm and support resort reservations.
- Contact you using your selected reply method.
- Improve website performance, guest service and security.
- Prevent spam, fraud and misuse of our forms.
- Meet accounting, legal and regulatory requirements.
We do not sell your personal information.
Service providers and sharing
We share information only when reasonably necessary with providers that help us operate the website or deliver your stay. These may include Hotel-Spider for live availability and booking, email and hosting providers, payment providers, Google analytics or advertising services, and Google reCAPTCHA for form protection.
Those services process information under their own terms and privacy notices. We may also disclose information when required by law, to protect guests or the resort, or in connection with a lawful business transfer.
Cookies and analytics
The website and its service providers may use cookies or similar technologies to operate essential features, understand site usage, measure advertising and prevent spam. You can restrict cookies through your browser settings, although some features may then work differently.
Retention and security
We keep personal information only for as long as it is reasonably needed for the purpose collected, to manage a booking, resolve a dispute or meet legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
You may ask us to access, correct or delete personal information that we control, or withdraw consent where consent is the basis for processing. Some information may need to be retained when required by law or for legitimate record-keeping.
To make a request, email booking@woodenresort.com. We may need to verify your identity before completing the request.
External websites
Our website may link to booking, maps, social media or other third-party services. We do not control their privacy practices, so please review the notice provided by the relevant service before submitting information.
Updates and contact
We may update this notice when our practices or legal requirements change. The latest version and revision date will remain available on this page.
Wooden ECR Sea Resort
No. 70, 6B3, ECR Main Road, Mandavai Post, Alapakkam, Marakkanam, Tamil Nadu 604303
Phone: +91 95856 62333
Email: booking@woodenresort.com